ON SIMULSCRIBE'S ATTENTION TO CUSTOMERS

STAYING ON TOP OF THINGS

It's been about a month using SimulScribe's "Visual Voice-mail" service that I wrote about here and here. 

I've been very pleased with the service to date, and have even recommended it to others, including my wife.

In the earlier post, I'd used Fred Wilson's apt description of this service:

"THIS IS A LIFE CHANGER. What Simulscribe does is reroute your voice mails to their service which is a traditional voice mail service, with the exception that it TRANSCRIBES the voice mail and emails it to you along with the wav file so you can play the original voice mail."

In the follow-up to the post, I'd then picked one nit with the service:

"Under the default setting, SimulScribe informs all callers that their message will be transcribed by their service. 

As I described in the second postscript note in yesterday's post, SimulScribe charges AN EXTRA nickel per message on top of the $0.25 per voice-mail if the subscriber chooses to turn that default tag line off."

It wasn't a deal-breaker for me, but something that did irk me about it nevertheless.

So it was a very pleasant surprise to receive an unsolicited email from the CEO of the company, James Siminoff, yesterday.

In it, he mentions that he came upon my posts on his service, and upon review, they've decided to take off the nickel charge for users opting not to use this tag-line ad for the service.

Well, this of course earns them a gold star in my book, especially for paying attention to unsolicited feedback on their service on the web.

It makes it that much easier to recommend the service to you all.

It's been about a month using SimulScribe's "Visual Voice-mail" service that I wrote about here and here. 

I've been very pleased with the service to date, and have even recommended it to others, including my wife.

In the earlier post, I'd used Fred Wilson's apt description of this service:

"THIS IS A LIFE CHANGER. What Simulscribe does is reroute your voice mails to their service which is a traditional voice mail service, with the exception that it TRANSCRIBES the voice mail and emails it to you along with the wav file so you can play the original voice mail."

In the follow-up to the post, I'd then picked one nit with the service:

"Under the default setting, SimulScribe informs all callers that their message will be transcribed by their service. 

As I described in the second postscript note in yesterday's post, SimulScribe charges AN EXTRA nickel per message on top of the $0.25 per voice-mail if the subscriber chooses to turn that default tag line off."

It wasn't a deal-breaker for me, but something that did irk me about it nevertheless.

So it was a very pleasant surprise to receive an unsolicited email from the CEO of the company, James Siminoff, yesterday.

In it, he mentions that he came upon my posts on his service, and upon review, they've decided to take off the nickel charge for users opting not to use this tag-line ad for the service.

Well, this of course earns them a gold star in my book, especially for paying attention to unsolicited feedback on their service on the web.

It makes it that much easier to recommend the service to you all.

Comments

[Andy Swan]

Been using it since you and Fred started. I think my friends must speak in gibberish...but it conveys the basic idea pretty well.

Cool that they reacted to your comment. Even cooler that they contacted you directly about it.