IT'S FOR THEIR OWN GOOD
The Wall Street Journal has an article by Jessica Vascellaro titled "AOL's switch to free sows confusion".
Besides quoting yours truly, the article provides a partial answer to my question in the earlier post as to why AOL wasn't offering the ability to make the switch online as opposed to by phone:
"To handle the high number of calls, AOL implemented an online switching option Thursday. By going to keyword "Change Plan," broadband members could switch to the free version in a few clicks. But the company cautioned that the option may be shut off now that call volumes have subsided, and that the toll-free number is the best way to change."
Not sure from the answer why the toll-free number is still the best way to change...it may be for AOL, but I'm still not sure I get why it may be from the perspective of the paying subscriber.
After all, any information that can be conveyed in a phone call, can be conveyed online.
Any thoughts?
It allows them to keep some people on the payroll to answer the phones so they can spread the layoffs out.
Posted by: Ward | Wednesday, August 09, 2006 at 06:43 PM
It allows them to keep some people on the payroll to answer the phones so they can spread the layoffs out.
Posted by: Ward | Wednesday, August 09, 2006 at 06:43 PM
Not sure from the answer why the toll-free number is still the best way to change...
I think so!
Posted by: Logan | Thursday, August 10, 2006 at 08:09 AM
Not sure from the answer why the toll-free number is still the best way to change...
I think so!
Posted by: Logan | Thursday, August 10, 2006 at 08:10 AM
Not sure from the answer why the toll-free number is still the best way to change...
I think so!
Posted by: Logan | Thursday, August 10, 2006 at 08:10 AM