TRIAL BY FIRE
Looks like Typepad is starting to address the traffic overload problems I've posted about previously. The latest word:
"We are moving our TypePad Application Service this morning to a new location in order to accommodate our growth.
The move should be seamless from a subscriber perspective. However as a preemptive measure to keep performance high, we are temporarily disabling stats.
Posted by Six Apart Ops at 8:17 AM"
We'll see how long this fix will remain effective. The company seems to be in the high growth phase which is a good thing long-term, but a challenge near-term.
This is a rite of passage for great technology businesses...lots of companies have had to go through it, aka as Crossing the Chasm...Dell in the eighties, AOL in the nineties, eBay in Web 1.0 (late nineties), and now Typepad in Web 2.0. It's always the toughest when the ramp affects your core product and/or service as experienced by your customers.
At this stage, these customers, generally being early adopters, are also important to keep happy since they influence the word-of-mouth the company gets, good or bad. It's not the best phase for company profitability and/or financials, but critical for the product/service getting to mainstream users longer term.
Best of luck guys. We'll see you on the other side.